Privacy Policy

RRM Marbles (“RRM Marbles”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or interact with our website, https://www.rrmmarble.com/ (“Website”), submit an enquiry, request a quotation, contact us, or otherwise communicate with us regarding our marble, natural stone, fabrication, installation, and related services.

By using this Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our Website or contact our team.

This may include:

Full name
Email address
Phone number
Project type
Project requirements
Message or enquiry details
Information relating to your property or project that you choose to provide
Any other information you voluntarily submit through our enquiry or contact forms

We may also automatically collect certain technical information when you visit our Website, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website or source
General Website usage information
Cookies and similar technologies

We use this information primarily to operate, secure, analyse, and improve our Website and services.

2. How We Use Your Information

We may use the information we collect to:

Respond to your enquiries and requests
Provide quotations and project-related information
Understand your marble or natural-stone requirements
Recommend suitable products or materials
Communicate with you regarding your enquiry or project
Coordinate consultations, fabrication, delivery, or installation where applicable
Improve our Website, products, services, and customer experience
Understand Website usage and performance
Maintain Website security and prevent fraudulent or unauthorised activity
Comply with applicable laws and legal obligations
Send relevant business communications where permitted by applicable law

We will use personal information only for legitimate business purposes and in accordance with applicable laws.

3. Enquiry and Contact Information

When you submit an enquiry through our Website, we may use the information you provide to contact you regarding your enquiry.

For example, if you request information about imported marble, onyx, travertine, limestone, dolomite, quartzite, custom cutting, installation, or a project, our team may contact you by phone, email, WhatsApp, or another communication method you have provided.

We do not require you to provide information that is not necessary for responding to your enquiry.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website traffic, remember preferences, and analyse how visitors use the Website.

Cookies may help us:

Improve Website performance
Understand visitor behaviour
Measure the effectiveness of our Website
Improve user experience
Maintain Website security

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

5. Analytics and Third-Party Services

We may use third-party services such as website analytics, hosting, communication, advertising, form-processing, or other technology providers to operate and improve our Website and business.

These third parties may process certain information on our behalf according to their own privacy policies and applicable contractual or legal requirements.

Where applicable, third-party services may collect information such as IP addresses, device information, browser information, page visits, and Website interaction data.

We encourage you to review the privacy policies of third-party services that may be linked to or integrated with our Website.

6. How We Share Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where reasonably necessary to operate our business or provide services to you.

These parties may include:

Website hosting and technology providers
Website analytics providers
Communication and enquiry-management providers
Marketing service providers, where applicable
Delivery, logistics, fabrication, or installation partners where necessary to fulfil a project
Professional advisers, where reasonably necessary
Government authorities, regulators, courts, or law-enforcement agencies where required by law

We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

9. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, or other external services.

RRM Marbles does not control the privacy practices, content, security, or policies of these third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children’s Privacy

Our Website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information, or to withdraw consent where processing is based on consent.

If you wish to exercise an applicable privacy right or have a question regarding the information we hold about you, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If we send marketing or promotional communications, we will do so in accordance with applicable law.

Where applicable, you may request that we stop sending promotional communications by contacting us or using the unsubscribe mechanism provided in the communication.

Please note that even if you opt out of promotional communications, we may still send necessary transactional or service-related communications concerning an enquiry or project.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

RRM Marbles
Website: https://www.rrmmarble.com/
Email: Info@rrmmarble.com
Phone: 8669286692
Address: